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Job Details

PostingID : 2211

Job Title:   Customer Relations Officer

Job Category: Engineering

Job Type

Job Type : Full Time

Job Description

• Take responsibility for being the first point of contact for all callers to the Customer Relationship Management Department and ensuring that a high quality of service is delivered at all times. • Ensure that all calls to the Customer Relationship Management Department are dealt with promptly, in line with agreed standards and targets. • Have full knowledge and ability to access all services, including translation services to help meet the individual needs of our customers. • Establish, develop and maintain effective working relationships with all work colleagues to ensure‘one team approach’ to the delivery of the Customer Relationship Management Department’s performance standards and the business objectives. • Follow current procedures when transferring a call to another member of staff or for specialist advice. • Ensuring that team members are kept up to date with any information received following attendance at meetings whilst representing the Customer Relationship Management Department.

Required Skills / Experience

Bachelor degree in Business Administration or related course. A minimum of 3 years in proven experience in a similar CRM role Experience of developing customer retention strategies

Years of Experience : 3 Years   


Knowledge of the accounting systems and processing activities Understanding of the integration of CRM systems into businesses Good knowledge of the database system is desirable but knowledge and experience of maximizing the use of CRM systems and databases is essential. Competencies • Adhering to principles & values • Writing and Reporting • Analyzing


Education Level : Bachelors Degree


City: Tema


MinSalary GHc: 0.0000

MaxSalary GHc: 0.0000

Job Posting

Posting Date: Nov 1 2017 12:00AM

Date Expires : 30/11/2017

How to Apply

Contact Person / Email / Address:

Send Application (CV and Covering Letter) to : recruitment@careersinghana.com

Apply Using JóòMah : .

Please Note : employers will only shortlist the most qualified candidates for their posting.