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Job Details

PostingID : 5510

Job Title:   Client Service Manager ( Consumer)

Job Category: Customer Service


Job Type

Job Type : Full Time


Job Description

This individual will have day to day Client interface and will be the owner of the client relationship for on-site and/or remote clients. S/he will work with Operations and other Delivery team members to ensure successful delivery of program in line with client expectations and contractual obligations. S/he can successfully provide leadership to the team by earning employee trust, motivating, and inspiring great performance. Can promote a positive environment that encourages collaboration, development, and empowers decision-making. Other duties and responsibilities as listed: • Distribute performance reporting to client and provide commentary to reflect program strengths and future plans. • Internal oversight of performance improvement plans to ensure commitments are met and progress is made • Closely work with workforce management and operations to ensure the program meets capacity plans and delivery are in line with client expectations. • Act as the common link across client LOBs, sites, and locations performing the same work to facilitate best practice sharing. • Analyze and maintain all client service level agreements, implement improvement plans as needed. • Oversee client relationships, facilitate open communication, understand client perspectives and expectations and monitor client satisfaction • Host weekly, monthly and/or quarterly business reviews. • On a regular basis communicate the overall objectives within common reports, and ensure that customer operational and capacity requirements are met • Hold weekly meetings with all functional leaders and key stakeholders • Develop processes as needed to support the program (operations, training, quality, etc.)


Required Skills / Experience

• Bachelor’s degree preferred with a minimum of 5 years of experience in a client facing role • Demonstrated ability to analyze and improve work processes, and establish a course of action for self and others to accomplish specific goals. • Demonstrated ability to implement change, flexibility to quickly adapt to changing business needs • Demonstrated ability to coach and develop action plans which maximize performance and provide effective feedback. • Works well under pressure and follow through on deliverables while maintaining a professional demeanor.

Years of Experience : 5 Years   
    

Competencies

• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates. • Proven ability to organize and prioritize projects in a fast-paced and deadline- oriented business environment • Demonstrated ability to foster customer service disposition and a sense of professionalism for self and team • Can use Excel and PowerPoint at an advanced level • Preferred experience in other MS Products and Services • Proven ability to lead via influence vs. direct authority • Proven ability to successfully partner with the client team by earning their trust and building strong relationships • Experience working internationally or for a multi-national company working in or with different countries and cultures. • Effective writing, presentation and proactive listening skills with excellent English verbal and written communication.


Education

Education Level : Bachelors Degree
                 

Location

City: Accra


Salary

MinSalary GHc: 0.0000

MaxSalary GHc: 0.0000


Job Posting

Posting Date: Oct 4 2019 12:00AM

Date Expires : 30/10/2019


How to Apply

Contact Person / Email / Address:

Send Application (CV and Covering Letter) to : recruitment@careersinghana.com

Apply Using : N/A



Please Note : employers will only shortlist the most qualified candidates for their posting.