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Job Details

PostingID : 5512

Job Title:   Site Lead ( Microsoft CRM and ERP)

Job Category: Management

Job Type

Job Type : Full Time

Job Description

As part of our local management team, you will oversee and lead performance, monitoring overall KPIs and targets in your team. We care about the work we do, the companies we partner with and the customers they serve and we believe our people are critical to our success. Ideally you will be from an IT support background, and have extensive experience in delivering support to ERP or CRM platforms. Duties and responsibilities • Plan by prioritizing customer, staff and organizational requirements • Onboard a team of specialists and developing the business unit knowledge in our firm. • When needed, serve as part of the escalation path for operational issues • Maintain continuous lines of communication, keeping the global leader of CRM and ERP and client director informed of all critical issues • Responsible for a wider perspective of metrics achievement • Manage section and delivery managers locally • Run, analyze reports and create action items to improve the operation and ensure metrics achievement • Manage headcount numbers and work with the client director to update the quotas/targets • Open communication with the delivery team to review team’s status, metrics, possible issues/needs and proceed with actions. Also to keep the managers updated on latest news, action plans, etc • Concurrent meetings with customer’s managers, if needed • Ensure that the support team meet KIPs and SLA • Attend regular operational and business review meetings • Participate in the review processes and workflow to diagnose areas for improvement • Create, implement and maintain business processes • Proactively proposes improvement plans where gaps are noticed • Performance management and people development

Required Skills / Experience

• Bachelor’s Degree or Masters • 5-10 Years work experience • Demonstrable experience leading a support team of at least 150 team members • Background experience of delivering ERP or CRM support is critical

Years of Experience : 5 - 10 Years   


• Strong organizational, planning, leadership and management skills with a confident and professional manner • Strong English communication skills with excellent presentation skills • Excellent soft skills, including conflict resolution, influence and negotiation skills • Critical thinker and ability to make decisions • Ability to work under pressure in a highly targeted environment • Committed to self-development and the development of others


Education Level : Bachelors Degree


City: Accra


MinSalary GHc: 0.0000

MaxSalary GHc: 0.0000

Job Posting

Posting Date: Oct 4 2019 12:00AM

Date Expires : 30/10/2019

How to Apply

Contact Person / Email / Address:

Send Application (CV and Covering Letter) to : recruitment@careersinghana.com

Apply Using : N/A

Please Note : employers will only shortlist the most qualified candidates for their posting.