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Job Details

PostingID : 7617

Job Title:   Customer Experience Officer

Job Category: Auditing


Job Type

Job Type : Full Time


Job Description

• Serves customers by providing product and service information and resolving product and service problems. • Attracts potential customers by answering product and service questions and suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed.


Required Skills / Experience

• Resolving conflict • Analyzing information • Multi-tasking • HND minimum • 3 years professional experience

Years of Experience : 3 Years   
    

Competencies

• Customer service • Product knowledge • Market knowledge • Quality focus • Problem solving • Documentation skills • Phone skills


Education

Education Level : HND
                 

Location

City: Accra


Salary

MinSalary GHc: 0.0000

MaxSalary GHc: 0.0000


Job Posting

Posting Date: Nov 25 2020 12:00AM

Date Expires : 24/12/2020


How to Apply

Contact Person / Email / Address:

Send Application (CV and Covering Letter) to : techsolutionsghana30@gmail.com

Apply Using : N/A



Please Note : employers will only shortlist the most qualified candidates for their posting.