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Job Details

PostingID : 7623

Job Title:   Customer Service Execuitve

Job Category: Administrative


Job Type

Job Type : Full Time


Job Description

The objective of the position is to ensure that the company provides the highest level of customer service possible. The CSE is to act as a liaison as well as provide product/services information and resolve any emerging problems that our customers might face or need with accuracy and efficiency and provide customer support services on the company platforms. Duties/Responsibilities: • Respond to customer service issues in a timely manner. • Serve customers by providing product and service information and resolving product and service problems. • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Identify and implement strategies to improve quality of service, productivity, and profitability. • Determine customers’ requirements by engaging, maintaining contact with customers, and visiting them. • Conduct surveys focused on Net promoter score, Customer Effort Score and Goal Completion Score. • Customer retention – apply all Customer Service strategies that will help achieve Retention Target. • Conduct competitor research analysis on products/services. • Contribute to team efforts and strategy to accomplish corporate goals. • Demonstrate flexibility and support changes that improve quality service and operations. • Attract potential customers by answering product and service questions and suggesting information about the company’s other products and services. • Recommend potential products or services to management by collecting customer information and analysing customer needs. • Identify and assess customers’ needs to achieve satisfaction. • Build relationships and trust with customers through open and interactive communication.


Required Skills / Experience

• University Degree in Marketing or other related fields with at least 3-5 years relevant experience • excellent knowledge of the latest industry trends and techniques • knowledge of customer service principles and practices • proficiency in MS Office applications

Years of Experience : 3 - 5 Years   
    

Competencies

• Excellent organisational and time management skills. • Communication skills – verbal and written • Customer service focus • Problem analysis and problem-solving • Planning and organizing • The ability to use your own initiative • Flexible and adaptable approach to work • presentation skills • The ability not to flap in a stressful situation • Integrity and ability to keep things always confidential. • Reliable, loyal and discrete. • Self-motivated and Team player • Accuracy and attention to detail • Understand the value of exceptional service • Ability to drive • Ability to market and generate sales of communication solutions. • Proactive and ability to think ahead. NB: Company activities span the whole of Ghana and the job involves travelling as and when required to some areas outside Accra/Tema.


Education

Education Level : Bachelors Degree
                 

Location

City: Tema


Salary

MinSalary GHc: 0.0000

MaxSalary GHc: 0.0000


Job Posting

Posting Date: Jan 13 2021 12:00AM

Date Expires : 28/01/2021


How to Apply

Contact Person / Email / Address:

Send Application (CV and Covering Letter) to : recruitment@careersinghana.com

Apply Using : N/A



Please Note : employers will only shortlist the most qualified candidates for their posting.