JOB PURPOSE:

The Country Manager will be accountable for the overall country performance across financial, operational and people metrics. They have responsibility for ensuring effective operational delivery to Clients, with lead on commercials accountabilities and drive the growth strategy of the Country. Their remit includes providing in country leadership to all colleagues of the country, managing the day to day running of the business and working closely with all department heads to ensure the smooth delivery and support to the business

DUTIES:

Commercial Accountabilities

• Take the lead on promoting our client to all key and relevant stakeholders, those being but not limited to prospective clients, key industry stakeholders, industry analysts, government departments and public officials
• Taking full accountability for the positive execution of hosting foreign direct investors as and when these events arise, creating exceptional and highly differentiated experiences for these prospective clients
• Building and maintaining close professional working relationships, liaising with all relevant external stakeholders on behalf of our client’s business.

Growth Accountabilities

• Responsible for driving the short and long term expansion and growth plans (both organic, new or potential growth), including responsibility for supporting the negotiation of customer deals
• Custodian of offshore value proposition, working closely with Bid and Solutions teams to keep material current and market leading.
• Represent offshore locations in sales activity including client engagement
• Build and lead the offshore bid qualification and pricing governance
• Support solutions design for offshore projects
• Thought leadership and client development for new market, domestic and Africa expansion

Operational Accountabilities

• Deliver strong financial and operational performance of all clients in portfolio including driving existing client revenue targets, gross margin targets and best in benchmark service delivery to clients
• Look for opportunities to grow revenue streams/sources from existing clients working with the sales teams
• Build and maintain strong strategic relationships with existing clients, delivering consistent and sustained client outcomes including key SLAs and KPIs
• Ensure consistency of approach and continuous improvement in operational performance delivery to deliver added value to clients
• Ensure a compliant risk environment within the portfolio of operations through effective controls and governance. This role may have regulatory accountability in-country.

QUALIFICATIONS:

• Degree/ Masters in Business, Finance, Economics, Public Administration or related discipline
• Have extensive experience (5 years or more) of managing large scale, multi-site operations, ideally with senior level client side experience

SKILLS AND KNOWLEDGE:

Possess demonstrable ability to build relationships with key industry bodies in Ghana as relevant

• Have the ability to coach at senior level to create and develop high performance teams & deliver customer excellence
• Have deep experience in delivering exceptional financial results across both revenue and cost lines
• Be able to evidence a strong track record of delivery with respect to achieving operational outcomes and continuous improvement
• Possess demonstrable operational skills at an advanced level and ability to exercise effective financial and budgetary control
• Be able to confidently and credibly interact with and influence senior client executives
• Be action-oriented, entrepreneurial, flexible and have an innovative approach to operational management
• Be able to work as part of matrix structure both across the wider business and with the Client Operations and Enablement team.

Apply through this email: talents@careersinghana.com